OPERATIONS TEAM LEADER

Full Time
Clark
Posted 1 month ago

Reporting directly to the Profitmaster Operations Manager and your primary responsibilities will include but not limited to: 

Duties and Responsibilities: 

• Work closely with the operations manager to oversee daily business operations and performance 

• Supports operations manager and performs duties when the manager is absent or out of the office 

• Ensure that members of the operations team adhere to company rules and work ethics 

• Work to encourage team members, including communicating team goals and identifying areas for new training and development training. 

• Conduct regular performance evaluation and report directly to the operations manager 

• Communicate with teams about their performance as assigned by the operations manager 

• Develop and maintain a healthy and motivating work environment and atmosphere 

• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines 

• Monitor team performance and report on metrics 

• Conducts team meetings to update members on best practices and continuing expectations 

• Discover training needs and provide a list of required training 

• Listen to team members’ feedback and resolve any issues or conflicts 

• Delegate tasks and set project deadlines 

• Assists HR department with hiring processes and new team member training requirements. 

• Plan and organize team-building activities to coordinate with the HR department 

• Perform other duties as assigned 

Skills and Qualifications: 

• Bachelor’s degree in Business Management or related course 

• 2-3 years’ work experience as a team leader or supervisor in a BPO company 

• Good communication, written and verbal; and leadership skills 

• Sense of ownership and pride in your performance and its impact on company’s success 

• Proficiency in Microsoft Office especially Excel and data management software. 

• Detail-oriented with strong analytical and problem-solving skills. 

• Should be positive, driven, and confident individual to represent the company in a very professional way 

• Strong time management skills and able to work within set timeframes 

Apply Now!

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