Dedicated offshore staff to help you connect with prospects and customers, under your direction. Calling scripts, data access and escalation rules agreed with the client.
Our offshore team members work as an extension of your business, handling key sales and customer engagement tasks under your direction.
Make and receive calls using your approved scripts, talk tracks and escalation rules.
Follow up on new and existing leads, qualify interest and schedule appointments in your calendar.
Keep your CRM up to date, respond to customer enquiries and log outcomes from conversations.
Here are some of the common offshore roles we provide for sales and customer engagement.
Contacts new and existing leads, qualifies interest based on your criteria and books appointments for your sales team.
Supports your sales process with outbound calling, lead follow-up, data management and general sales administration.
Handles inbound enquiries, answers common questions, provides information and escalates complex or sensitive matters to your team.
We provide offshore staff who work within your systems, processes and guidelines.
Source and shortlist suitable candidates
Assess communication and interpersonal skills
Present candidates for your approval
Set up systems access and user accounts
Train on your products, services and calling scripts
Agree escalation rules and workflows
Provide team management and support
Monitor performance and attendance
Make it easy to scale your team as needed
Here are some common questions about our sale & customer engagement services.
Yes. Your offshore staff will speak with your customers and prospects using your approved scripts, data and escalation rules.
No. Our offshore staff work under your direction and do not provide regulated advice or make final decisions. Complex or sensitive matters are escalated to your team.
We’ll discuss your requirements and help you find the right offshore talent for your business.