Services

Outsourced Loan Processing Services

We provide Philippines-based offshore loan assistant support services to Australian Mortgage Brokers.

Why Outsource Your Loan Processing Support?

Mortgage and other finance brokers would agree that loan processing is a time-consuming process. Accurate and timely input impacts first-time-right, which ultimately impacts the service to your clients and getting the deal done.

Profitmaster is experienced in working with lenders and brokers providing back-office services as a solution for you to save time and money. Ultimately, our service creates a simple way for you to increase settlement volume.

Our "All-Rounder" Outsourcing Solution

Mortgage and other finance brokers would agree that loan processing is a time-consuming process. Accurate and timely input impacts first-time-right, which ultimately impacts the service to your clients and getting the deal done.

Profitmaster is experienced in working with lenders and brokers providing back-office services as a solution for you to save time and money. Ultimately, our service creates a simple way for you to increase settlement volume.

Typical Loan Processing Tasks that can be Offshored

Why Outsource Loan Processing?

Cost-effective Labor

Smart business owners are learning that inexpensive costs of labor doesn’t have to equate to poor quality.

When you outsource mortgage loan processing to Profitmaster BPO, the exact same work done in your office can be accomplished more efficiently at a lower cost, without compromising the quality of service.

BPO is a respectable, highly dynamic and lucrative career in the Philippines. Therefore staffs are committed and engaged with their work, which results in high efficiency and high quality output.

The resources we employed are well versed in their respective career and are experienced in handling your specific business requirements to ensure overall client’s satisfaction.

Salaries for experienced professional staff in the Philippines start at $800-$1000 a month whereas the equivalent in Australia is a staggering $1400 to $2000 per week. The rates of BPO services vary depending on the client’s specifications and special requirements as well as employees’ level of experience and expertise.

The Recruitment Process

  1. Formal proposal and payment of engagement fee
  2. Process improvement session, to understand your business and loan process in detail
  3. Formal job description document finalised, signed off by you as per agreed requirements
  4. Recruitment process which will take 3-5 weeks or earlier depending on our current skill set of candidates
  5. Skill set test, screening and interview.
  6. Choose your best candidate with our guidance
  7. Orientation on pre-commencement state.
  8. On-boarding and training until the workflow has been picked up.
  9. Warranty period of 6 months if candidate is not suitable, Profitmaster’s role is to find a candidate that is. This cost is covered by the engagement fee