Post-Pandemic Trends in Managing Changing Client Expectations

Business discussion with client

“The customer is always right” so the adage goes. Which of the versions below is closest to the truth? The customer is always right… even when they are wrong. The customer is always right… until they are wrong. The customer is not always right. The answer is near the end of this article but, for […]

Significant Pay Increase in Philippines Projected for 2023 Due to CPI

Inflation vector

The inflation rate in the Philippines hit 7.7 percent in October 2022, according to a report released this month by the Philippine Statistics Authority (PSA). The agency said this is the highest inflation rate since December 2008 and was pushed by a 5.4 percent year-on-year increase in the average consumer price index (CPI) for January-October […]

Philippines Outsourcing: Redefining The Workforce

Profitmaster outsourcing staff

It appears that the majority of organisations are following the trend of global outsourcing. As a result of this shift in how companies source their talent, we’re seeing an evolution in the way people work. Cost-cutting Strategy Outsourcing has been fully embraced by businesses like ours as a viable cost-cutting strategy. As businesses look for […]

Salary Trends In The Philippines In 2023 And Beyond

Salary agreement vector

Michael Domingo is the General Manager of Profitmaster Global Outsourcing, based in Pampanga, Philippines. With fast-growing levels of staff, it is imperative that he is aware of the current and developing trends with regard to salaries in the Philippines BPO sector.   This is his view regarding salaries of professional staff working for Australian accounting […]

No rush to Great Resignation in the Philippines

Western economies are hearing a lot about The Great Resignation.  The term was coined by Dr. Anthony C. Klotz, Professor of Business Administration at Mays Business School in Texas. According to Dr Klotz, events like the pandemic are making people step back and rethink their lives and careers.  How is this being played out? In […]

Profitmaster: Making an impression in the Philippine outsourcing landscape


The number of companies that employ outsourcing continues to grow. Companies of various sizes and sectors around the globe now employ outsourcing, as studies show: Market insights platform Clutch reported that at least one business process is outsourced by 37% of small enterprises. Tech firm IDAP said 92% of the Forbes Global 2000 companies use […]